• Are you looking for someone who can help you with social media troubleshooting?

  • Do you have a quick question about social media that you need solving pronto?

  • Have you Googled it to death but still aren’t clear about what to do?

  • Are you banging your head against a brick wall and spending hours trying to solve something you know should only take a couple of minutes to fix?

  • Do you just want someone else to tell you exactly what to do or solve it for you?

  • Do you want to pick my brains, but don’t need a full 90 minute session?

Jen Smith Social Media Tech SupportThen my social media troubleshooting solution is for you. Just pay for a troubleshooter, fill in the quick questionnaire, attach any screen shots and I’ll email you back in 24 hours* with a solution.

And, if I can’t solve it, I’ll refund you your money.

Get your question solved for just £15:



  • Facebook + Facebook ads
  • Instagram, Twitter, YouTube, LinkedIn & Pinterest
  • WordPress
  • Mailchimp
  • Optimizepress


  • 1 question per troubleshooter. If you have more than one question, book as many troubleshooters as you need – or book a one-off session with me
  • I have a life outside of my business and take weekends off! So, if you need a problem solving between Friday and Sunday, please be patient. I’ll get to you on the following Monday
  • If your specific problem needs a complex solution, or is better solved by booking a 90 minute skype session with me, I’ll let you know and refund you the cost of your troubleshooter
  • *24 hours from receipt of your booking. I’ll email you to let you know I’ve received it and will get back to you within 24 hours of that email
  • If you find the answer to your question after you’ve booked your troubleshooter, I’m afraid I can’t refund you as I may have already spent time researching the solution for you
  • When I take a holiday, I’ll put a notice up on this page. You can still book a social media troubleshooter, but I won’t be able to respond until my return.